Tuesday, September 25, 2012

Issue Register & Tracking Tools

Issue Register /Issue Log is a documentation element of software project management. An issue log contains a list of ongoing and closed issues of the project.

An issue log is usually blank at the beginning of the project [1], but this is not always true for subsequent releases.

It helps you to monitor the status of your issues and track the actions taken to resolve them.

By using an issue log effectively, you can minimize the impact that issues have on your project, thereby increasing your chances of success.

 

The Issue Register or Issues Log helps you track the:

  • Priority of each issue raised
  • Impact that the issue is having on the project
  • Actions taken to resolve the issue

Issue log-guided projects may be easier to manage in terms of completion time and progress estimation.

Basic Issue Information

  • Issue reference number (ID): Typical number to identify different issues.
  • Issue name: Issue's name.
  • Description: Briefly describe what the issue concerns.
  • Issue author: The person who raise this issue.
  • Parties: all the people involved in solving the issue.

Issue Categories

  • Issue type: what knowledge domain the issue belongs to. (E.g. IT infrastructure, IT application, etc.)
  • Issue priority: it determines which issue is the most urgent and should be solved first. (E.g. the priorities may encompass Immediate, Soon, Later, etc.)
  • Issue severity: how bad the consequence would be if the issue is left unsolved. (E.g. the severity may encompass Vital, Major, Medium, Minor, etc.)

Issue Date Information

  • Date raised: when the issue is raised.
  • Date assigned: when the issue is assigned.
  • Deadline: when is the final date to get the issue settled.
  • Date resolved: when the issue is actually solved.

Issue Status

  • Current status: the current status the issue is within. (E.g. Investigating, escalated, resolved, etc.)
  • Actions updating: Actions performed before issue is resolved (List all the actions according to dates.)
  • Resolution: The final resolution to settle the issue.

Other Information

  • Notes: Some ideas or things to remember.

Issue ID

Issue name

Description

Issue author

Parties

Type

priority

Severity

Date raised

Date assigned

Deadline

Date resolved

status

Actions

Resolution

Notes

0001

Sample Issue1

Sample Description

Mr.A

Mr.A,B; Mrs.C

IT Application

High

Critical

20091010

20091011

20100101

20091015

Resolved

Some Actions

Resolutions

Things to do

0002

Sample Issue2

Sample Description

... ...

 

Issue-tracking systems

 

 

 

 

 

1.       HP Quality Center

2.       IBM Rational Team Concert

3.       ManageEngine ServiceDesk Plus

4.       JIRA

5.       Request Tracker

6.       Team Foundation Server

7.       Web Help Desk

8.       BugTracker.NET

9.       Bugzilla

 

 

10.   Assembla Tickets

11.   Bontq

12.   The Bug Genie

13.   FogBugz

14.   Fossil

15.   Gemini

16.   GNATS

17.   GLPI

18.   Google Code Hosting

19.   IBM Rational ClearQuest

20.   ikiwiki

21.   Cerebro

22.   codeBeamer

23.   Debbugs

 

24.   FIT Issue Management

25.   Flyspray

26.   IssueNet

27.   IssueTrak

28.   iSupport

29.   Launchpad

30.   Liberum Help Desk

31.   Kayako SupportSuite

32.   LibreSource

 

33.   MantisBT

34.   Microsoft Dynamics CRM

35.   Mojo Helpdesk

36.   OnTime

37.   org-mode

38.   OTRS

39.   Planbox

40.   Pivotal Tracker

41.   Plain Ticket

42.   Projistics

43.   Redmine

 

44.   Remedy Action Request System

45.   Roundup

46.   StarTeam

47.   Supportworks

48.   Teamwork

49.   Trac

50.   Unawave

51.   Wrike

52.   YouTrack

53.   Zentrack

54.   Zoho BugTracker

 

 

Reference: Link1

 

Thanks & Regards,

T/DG

THE DIGITAL GROUP 

Arun Manglick
Technical Project Manager (PMP, CSM)

Digital Group InfoTech Pvt. Ltd.

Pyramid building, Plot No.5

Rajeev Gandhi InfoTech Park, Phase I,

Hinjewadi, Pune - 411057,  India  

Office: +91 20 66532084

Fax: +91 20 66532052

Mobile: +91 9850901262

 

 

 

 

 

 

 

 

 

 

 

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